Martin Company | Policies


Defects in materials and workmanship will be corrected without charge.

However, please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.

Sizes & Weights
All sizes, capacities, dimensions, etching sizes and weights shown in this catalog are approximate.

Minimum Quantities
Most items in our catalog do not require any minimum quantity. However, some products have low minimums of 6, 12 or 24. For orders less than minimum quantity, $20.00 (c) run charge will apply.

Inventory Availability
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.

Production Time
Normal production time is 4-5 working days from approval of artwork or sample (subject to Inventory availability). For orders requiring Colorfill, please add 1 day per Color.

All liability for the proper use of logos or trademarks rests with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalogue are for display purposes only. No endorsement of products should be implied.

Damages & Breakage
Each item will be carefully packed prior to shipment. However, due to the nature of the products, damage may still occur. All claims for damages must first be made with the carrier. Please notify our Customer Service department to arrange for replacements.

All costs incurred prior to order cancellation will be charged.

No return shipments will be accepted without prior approval. Blank Product approved for return will be subject to a 15% restocking fee.

Proposition 65
Proposition 65 requires that we warn California residents that consuming food or beverages that have been stored or served in leaded crystal products, or handling products made of Lead Crystal will expose them to Lead, a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm.